TYPES OF INFORMATION COLLECTED
When you sign up for a Demo or Live account with us, information about you and your usage will be collected and stored for administrative, service related and/or legal purposes:
– Personal information, such as personal registration number and e-mail addresses etc.
– Website traffic pattern information and IP addresses
Your Data is stored and kept confidential according to the legislation on the protection of personal data, and the processing thereof, applicable in the jurisdiction where the DiamondFX home offices are located, as further explained below under “Disclosure of Personal Data”.
HOW WE USE THIS INFORMATION
We collect both the personal and aggregated information for multiple purposes.
The information is used:
• To improve the content of the website
• To customize the content and/or the layout of the website for each individual user
• To notify users about updates to the website
• To send out newsletters or information about other opportunities we believe will be of interest to you. We will only send this to you if you have indicated that you wish to receive such information.
Personal Information is collected when our users provide information to us upon registering for membership, or when applying for an account. We limit the collection of Personal Information to what is necessary to administer our business and provide you with a superior service.
Traffic pattern information includes information on which web pages our users access or visit, and how many users log into our websites on a daily basis. This kind of information is only used in its aggregated form, which means that the individual user will not be recognizable.
We may also use the information we gather to inform you of new products or services available or under consideration, technical issues, customer satisfaction surveys or account updates and related purposes.
Your e-mail address may be used in relation to our products and services (including any marketing campaigns related to these products or services). If you do not wish to receive such marketing material, please contact us via Live Chat or open a ticket inquiry.
DISCLOSURE OF PERSONAL INFORMATION
We are obliged by law to treat your data as confidential and we may not pass on or use any of your data without valid legal grounds.
All of your data benefits from this full protection and will only be disclosed to third parties, such as administrative or judicial authorities, if we are compelled to do so pursuant to the applicable law, or if you have given your written consent to such a disclosure. You may revoke such consent or modify its extent at any time.
Without prejudice to the above, we can disclose the following information:
– General customer data, such as name, address and personal registration number, to companies carrying out administrative tasks for us.
– General customer data about corporate customers to financial institutions subject to professional secrecy, for the purpose of marketing and advisory services.
WHAT TYPES OF COOKIES DO WE USE?
Two types of cookies may be used on the DiamondFX Sites – “session cookies” and “persistent cookies”. Session cookies are temporary cookies that remain on your device until you leave the DiamondFX Site. A persistent cookie remains on your device for much longer or until you manually delete it (how long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie and your browser settings). Some of the pages you visit may also collect information using pixel tags (also called clear gifs) that may be shared with third parties which directly support our promotional activities and website development. For example, website usage information about visitors to DiamondFX Sites may be shared with our third-party advertising agency to better target Internet banner advertisements on our websites. The information is not, however, personally identifiable, although it could be linked to your personal information.
COOKIES USED ON DIAMONDFX SITES
Necessary: These cookies are essential to make DiamondFX websites work correctly, they enable you to move around our websites and use our features. Examples include remembering previous actions (e.g. entered text) when navigating back to a page in the same session. These cookies don’t identify you as an individual. If you do not accept these cookies, it may affect the performance of the website, or parts of it.
Performance: These cookies help us understand how visitors interact with our websites by providing information about the areas visited, the time spent on the website, and any issues encountered, such as error messages. This helps us improve the performance of our websites. These cookies don’t identify you as an individual. All data is collected and aggregated anonymously.
Functionality: These cookies allow our websites to remember the choices you make (such as your user name, language or the region you are in) to provide a more personalized online experience. They can also enable visitors to watch videos, play games and engage with social tools, such as blogs, chatrooms and forums. The information these cookies collect may include personally identifiable information that you have disclosed, such as your username or profile picture. We shall always be transparent with you about what information we collect, what we do with it and with whom we share it. If you do not accept these cookies, it may affect the performance and functionality of the website and may restrict access to content on the website.
Targeting/advertising: These cookies are used to deliver content that is more relevant to you and your interests. They may be used to deliver targeted advertising or to limit the number of times you see an advertisement. They also help us measure the effectiveness of advertising campaigns on DiamondFX and non-DiamondFX websites. We may use these cookies to remember websites you have visited, and we may share this information with other parties, including advertisers and our agencies. Most types of these cookies track consumers via their IP address so may collect some personal identifiable information.
DO WE USE THIRD-PARTY COOKIES?
We use a number of suppliers that may also set cookies on your device on our behalf when you visit the DiamondFX Sites to allow them to deliver the services they are providing. To get more information about these cookies, as well as information about how to opt-out of receiving such cookies, see below.
When you visit the DiamondFX Sites you may receive cookies from third party websites or domains. We endeavor to identify these cookies before they are used so that you can decide whether or not you wish to accept them. More information about these cookies may be available on the relevant third party’s website.
HOW CAN I CONTROL OR DELETE COOKIES?
Most internet browsers are initially set up to automatically accept cookies. You can change the settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings. If you disable the cookies that we use, this may impact your experience while on the DiamondFX Sites, for example you may not be able to visit certain areas of a DiamondFX Site or you may not receive personalized information when you visit a DiamondFX Site. If you use different devices to view and access the DiamondFX Sites (e.g. your computer, smartphone, tablet etc.) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.